You can request alley repair services by calling the Mayor's Citywide Call Center at 311 or completing a service request online using the District government's Service Request Center.
Please identify the specific alley location and repair problem (i.e. pothole, re-paving) and describe the type of existing alley surface (i.e. dirt, concrete, brick). A service request will be generated and you should receive a service request number to track the status of your request.
DDOT's standard is to resolve emergency alley requests within 7-14 days of the date they are reported. Permanent repairs require a longer time frame, due to the backlog of work and availability of funding.
Scheduled Response Time
Investigation: 1-10 days
Temporary repairs: 7-14 days
Alley re-paving: permanent repairs are scheduled annually, based on funding authority and contract availability
Please call 311 or (202) 727-1000 if the problem hasn't been repaired by the specified date of completion. Please reference your service request number.