Mayor Vincent C. Gray

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About OCTO


Maps & Apps

Agency Support


Office of the Chief Technology Officer

Office Hours
Monday through Friday, 8:30 am - 5:30 pm

How to Reach Us
200 I Street, SE
5th Floor
Washington, DC 20003

Phone: (202) 727-2277
Fax: (202) 727-6857
TTY: 711

FOIA Information
Agency Performance


DC Digital Inclusion 

Rob Mancini
Chief Technology Officer

Ask the Agency

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DC 311 Mapping Application 

The District of Columbia’s 311 Map allows the public to see 311 service requests by location, date (2days, 7days and 30 days) and Status.

These service requests are received by the Office of Customer Service Operations of the Office of Unified Communications (OUC) through the Mayor's Call Center (311), citizens web intake, electronic and US mail service or via other methods of communication.

The data shown for service requests on this application are automatically accessed and updated every hour Monday to Sunday.  By clicking on a service request icon on the map, users can view:

Complaint Type - Description of service requests
Created Date - Date service request was created
Status - Status of the service
Open - indicates the service request has not been completed
Closed (includes Closed overdue) - indicates the service request has been completed
Open overdue- indicates the service request has not been completed and overdue
Agency - responsible agency


DC 311 Mapping Application

Service Need

The map displays location points for service requests submitted to DC government. The public can search based on location and follow service requests submitted in the last two, seven or thirty days.

Service at a Glance

Provided By: OUC
Phone: (202) 730-0524
Location: 2720 Martin Luther King Jr. Avenue, SE Washington, DC 20032

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