Technology Support Services

Technology Support Services provides 24x7x365 support for OCTO-supported applications and hardware across the District.

This division contains the following two activities:

IT ServUs: provides support for desktop products and services to District agencies utilizing industry best practices, certified technicians, industry-level software tools combined with Service Level Agreements to provide solutions for all end-user computer needs.

Applications Support: manages the technical infrastructure platform for District-wide Enterprise Resource Planning (ERP) systems as well as dc.gov and its associated portal tools. 

Program at a Glance

Program Title: Technology Support Services
Providing Agency: Office of the Chief Technology Officer
Office: Technology Support Services
Type: Administrative

Goals

Supports the District’s initiatives by providing support and recommending technological solutions to agencies.

Partners

Related Programs

• Agency Management Program
-- /DC/OCTO/About+OCTO/Who+We+Are/OCTO+Programs/Agency+Management+Program
• Applications Solutions
-- /DC/OCTO/About+OCTO/Who+We+Are/OCTO+Programs/Applications+Solutions
• Information Security
-- /DC/OCTO/About+OCTO/Who+We+Are/OCTO+Programs/Information+Security
• Program Management Office
-- /DC/OCTO/About+OCTO/Who+We+Are/OCTO+Programs/Program+Management+Office
• Shared Infrastructure Services
-- /DC/OCTO/About+OCTO/Who+We+Are/OCTO+Programs/Shared+Infrastructure+Services

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