Technology Support Services provides 24x7x365 support for OCTO-supported applications and hardware across the District.
This division contains the following two activities:
IT ServUs: provides support for desktop products and services to District agencies utilizing industry best practices, certified technicians, industry-level software tools combined with Service Level Agreements to provide solutions for all end-user computer needs.
Applications Support: manages the technical infrastructure platform for District-wide Enterprise Resource Planning (ERP) systems as well as dc.gov and its associated portal tools.
Program at a Glance
Program Title: Technology Support Services
Providing Agency: Office of the Chief Technology Officer
Office: Technology Support Services
Supports the District’s initiatives by providing support and recommending technological solutions to agencies.
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Agency Management Program
Program Management Office
Shared Infrastructure Services
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