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Technology Support Services


Technology Support Services provides 24x7x365 support for OCTO-supported applications and hardware across the District.

This division contains the following two activities:

IT ServUs: provides support for desktop products and services to District agencies utilizing industry best practices, certified technicians, industry-level software tools combined with Service Level Agreements to provide solutions for all end-user computer needs.

Applications Support: manages the technical infrastructure platform for District-wide Enterprise Resource Planning (ERP) systems as well as dc.gov and its associated portal tools. 

 

Program at a Glance

Program Title: Technology Support Services
Providing Agency: Office of the Chief Technology Officer
Office: Technology Support Services
Type: Administrative

 

Goals

Supports the District’s initiatives by providing support and recommending technological solutions to agencies.

 

Partners

No Related Partners
 

Related Programs

  • Agency Management Program
  • -- /DC/OCTO/About+OCTO/Who+We+Are/OCTO+Programs/Agency+Management+Program
  • Applications Solutions
  • -- /DC/OCTO/About+OCTO/Who+We+Are/OCTO+Programs/Applications+Solutions
  • Information Security
  • -- /DC/OCTO/About+OCTO/Who+We+Are/OCTO+Programs/Information+Security
  • Program Management Office
  • -- /DC/OCTO/About+OCTO/Who+We+Are/OCTO+Programs/Program+Management+Office
  • Shared Infrastructure Services
  • -- /DC/OCTO/About+OCTO/Who+We+Are/OCTO+Programs/Shared+Infrastructure+Services
 

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