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DC Child Support Services Takes Its Services to the Streets With New Mobile Van

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Washington, DC – In an effort to strengthen community awareness and involvement, the Child Support Services Division (CSSD) will take its services to the street in a new outreach mobile van. The van will provide paternity establishment and child support services to customers in District neighborhoods instead of requiring customers to travel to the child support office at Judiciary Square in Northwest DC.

WHAT/WHO: Open House and Ribbon Cutting Ceremony /Press Conference to officially announce the CSSD outreach mobile office. Mayor Vincent C. Gray, Acting Attorney General Irvin B. Nathan, and Deputy Attorney General Benidia Rice will participate in the ceremony and share their vision for the outreach van. They also will cut the ribbon to signal the van’s official “open for business.”

WHEN/WHERE: Monday, January 31, 2011 - 10:00 a.m. to 2:00 p.m.
441 4th Street, NW, Washington, D.C.,

BACKGROUND: The outreach van is another example of CSSD’s migration from a debt-collecting enforcement agency to a service providing agency—these services are critical to the stability and wellbeing of children and families in the District. The outreach van is a 38 foot, brightly painted red, blue and yellow 2010 Winnebago with lively photos of children and families. The mobile office is wheelchair accessible and equipped with a reception area, two workstations, two private offices, and a restroom. The van has full access to the District of Columbia Child Support Enforcement System (DCCSES), CSSD’s automated case management system, and is outfitted with the internet, Microsoft applications and a multi-purpose scanner, printer and copier.

The mobile child support office will allow child support customers to receive a myriad of services that include the ability to obtain case information, provide changes of address, receive payment histories, request modifications of child support orders, accept service of process and receive documents. In addition, customers will be able to register for employment placement assistance programs and obtain referrals for unrelated social services.

The van will be scheduled at area supermarkets, as well as community collaboratives, health clinics, schools, churches, hospitals, community organizations and District agencies. To request the outreach van at your location, please contact the Child Support Services Division at (202) 724-2131 for assistance.

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