How to Report a Pothole

Residents and Commuters can notify DDOT in a variety of ways: 

• Call the Mayor’s Call Center at 311
• Use the Online Service Request Center at 311.dc.gov
• Text Message or Tweet to www.twitter.com/DDOTDC
• E-mail to Potholepalooza@DC.Gov

Callers must identify the location including the correct quadrant (NW, NE, SE, SW) in the District and as much detail as possible about the hazard, including the approximate size and depth of the pothole. DDOT crews will also be out and about proactively identifying potholes.

How to Identify a Pothole

There is a difference between a pothole, a sinkhole and a utility cut.

What is a pothole?

A pothole is formed when the roadway temperatures fluctuate. As the roadway expands and vehicles drive over compromised sections, the area of the road separates or buckles forming a hole in the surface of the road known as a pothole. Pothole erosion increases during rain and the growth of the hole can become accelerated as the water causes further damage to the bottom and side of the pothole.

When does a pothole become a sinkhole?

If a pothole expands beyond the boundaries of the roadway and dirt begins to erode below the surface, it is known as a sinkhole.

What is a utility cut?

A utility cut falls under different mandates. Utility companies are responsible for repairing utility cuts within a regulated time frame.

How is a pothole repaired?

Road crews fix a pothole by filling it with replacement pavement material. Cold patches are used for small potholes in lightly trafficked areas because they can be quickly applied. Hot asphalt is used in high traffic areas or on large potholes, because it will hold much more effectively. If the road has become pitted with potholes, it may need to be resurfaced. Resurfacing a roadway involves stripping the upper layers of asphalt off, roughening the bottom layers, and applying a new upper roadway surface.