Dr. Jefferson has over 20 years of experience in transportation. She holds a doctorate in Public Policy, a master’s degree in Public Administration, a bachelor’s degree in Civil Engineering. In the workforce, Dr. Jefferson has served as a program administration manager and architect/engineering manager for the Virginia Department of Transportation and as a civil engineer for the Pennsylvania Department of Transportation. She was responsible for directing, managing, organizing, and overseeing the operation and activities of the VDOT Northern Region Operations Center, Customer Service Center and the Operations Engineering Decision Support unit. She also has extensive experience with freeway systems operations; arterial network/traffic signal system operations; incident and special events management and traveler/traffic information conveyance.